Return Policy

Your Right to Withdraw

As a consumer in the EU or Norway, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you, or a person you nominate, receive the goods. If your order is delivered in several consignments, the period runs from receipt of the last item.

How to Withdraw

Before your order is packed: You can cancel it through your customer account by selecting "Cancel order". Your order will be cancelled and refunded in full.

After your order has been packed: Email our customer service at order@seldenmast.se with your name, order number and the items you want to return. You can also use the model withdrawal form at the bottom of this page. Your email must be sent before the withdrawal period ends. We will confirm that we have received it.

Returning the Goods

When we have received your email, we will send you a Return Authorisation number and return instructions. Do not send the goods until you have received this number, and include it in the parcel. Returns sent without a Return Authorisation number may be delayed.

You must send the goods back within 14 days of telling us that you are withdrawing.

Returns address:
Seldén Mast AB
Return ecommerce
Redegatan 11
SE-426 77 Västra Frölunda
Sweden

Pack the goods carefully, use the correct return address and keep proof that you sent them. We recommend a tracked and insured service. You are responsible for the goods until we have received them.

Returns from Norway

Mark the parcel "Returned goods" and include a copy of your invoice. You pay all costs of the return, including any customs or clearance fees charged by the carrier.

Return Costs

You pay the cost of returning the goods, unless they are faulty or we sent you the wrong item.

Some products are too large to return by normal post. Before you order, the product page or shipping quote will show the return cost or an estimated maximum cost for your location. 

Condition of Returned Goods

You may inspect and test the goods as you would in a shop. If you handle them more than needed to check what they are and how they work, we may deduct any resulting loss in value from your refund. This does not remove your right to withdraw. Please use the original packaging if possible.

Refunds

We will refund you once we have received and inspected the returned goods. The refund is made no later than 14 days after you told us you are withdrawing. If the goods reach us after that, we will refund you promptly once they arrive.

If you withdraw from the whole order, we refund the price of the goods and the cheapest standard delivery option available for your order and address. This includes any required oversized-item shipping charge. If you chose a more expensive optional delivery service, we do not refund the extra cost. If you withdraw from part of an order only, the delivery cost is not refunded.

Refunds are made to the original payment method, at no cost to you.

Faulty Goods

If a product is faulty, or not what you ordered, please email ecom@seldenmast.se with your order number, a description of the problem and photos if possible. Do not send the product back until we have replied.

We will repair or replace the product free of charge. If that is not possible, you will get a price reduction or a refund. We pay the shipping costs for faulty products and products sent in error.

Your full rights are described in "Complaints and Faulty Goods" in our Terms of Use.

Model Withdrawal Form

Complete and email this form to us if you wish to withdraw from the contract.

To: Seldén Mast AB, Redegatan 11, 426 77 Västra Frölunda, Sweden, ecom@seldenmast.se

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date: