Privacy Policy
This Privacy Policy explains how Seldén Mast AB collects and uses your personal data when you visit or shop at shop.seldenmast.com. Our general privacy notice for seldenmast.com covers our other websites and services.
1. Who Is Responsible for Your Data
Seldén Mast AB is the data controller for the personal data described in this policy.
Seldén Mast AB
Redegatan 11
426 77 Västra Frölunda
Sweden
Company registration number: 556113-6945
Email: info@seldenmast.com
Contact us at this address with any questions about your personal data or to use your rights.
2. What Data We Collect
Data you give us:
- Contact details: name, delivery and billing address, email address and phone number
- Order details: the products you buy, prices, delivery method and order history
- Account details: login and password, if you create a customer account
- Customer service: the content of your emails, return requests and complaints
- Newsletter: your email address, if you sign up
Data collected when you use the store:
- Technical data: IP address, browser, device type and approximate location
- Usage data: pages viewed, products added to the basket and how you found the store
Payment data: Card payments are processed by our payment provider. We do not see or store your full card number or security code.
3. Why We Use Your Data and Our Legal Basis
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order, handling returns, withdrawals and complaints | Performance of our contract with you |
| Managing your customer account | Performance of our contract with you |
| Answering your questions and providing customer service | Our legitimate interest in helping you, or performance of our contract |
| Keeping accounting records and meeting tax rules, including VAT reporting | Legal obligation |
| Sending our newsletter | Your consent |
| Website statistics with Google Analytics | Your consent |
| Preventing fraud and keeping the store secure | Our legitimate interest in protecting our business and customers |
| Defending or making legal claims | Our legitimate interest |
You must provide the data needed to process your order. Without it, we cannot deliver your purchase. Everything else is optional.
We do not use automated decision-making that has legal or similarly significant effects on you.
4. Newsletter
We only send our newsletter to people who have signed up for it. This includes any reminders about products left in your basket. You can unsubscribe at any time using the link in every email, or by contacting us.
5. Cookies
We use cookies that are necessary for the store to work, for example to remember your basket and keep you logged in. These are set without consent.
Cookies for statistics and marketing are only set if you accept them in our cookie banner. You can change your choice at any time via "Cookie settings" at the bottom of the page.
6. Who We Share Your Data With
We do not sell your personal data. We share it only as needed for the purposes above:
- Shopify: our e-commerce platform, which hosts the store and processes orders
- Payment providers: to process your payment
- Carriers such as DHL and PostNord: to deliver your order
- Klaviyo: to send our newsletter
- Google: for website statistics, if you have accepted statistics cookies
- Authorities and advisers: such as tax authorities and our auditors, where the law requires
Service providers that process data on our behalf may only use it according to our instructions and under a data processing agreement.
7. Transfers Outside the EU/EEA
Some of our service providers, including Shopify, Klaviyo and Google, may process data in Canada or the United States. Transfers to Canada rely on the European Commission's adequacy decision. Transfers to the United States rely on the EU-US Data Privacy Framework or on the European Commission's standard contractual clauses.
8. How Long We Keep Your Data
| Data | How long |
|---|---|
| Order and accounting records | Seven years after the end of the calendar year of purchase, as required by Swedish accounting law |
| Complaints and warranty cases | As long as needed to handle the case, and up to three years after delivery or the end of any warranty period |
| Customer account | Until you close your account |
| Newsletter | Until you unsubscribe |
| Statistics data | Up to 14 months |
9. Your Rights
You have the right to:
- Get a copy of the personal data we hold about you
- Have incorrect data corrected
- Have your data deleted, unless we must keep it by law
- Restrict how we use your data in certain cases
- Receive the data you have given us in a machine-readable format
- Object to processing based on our legitimate interest
- Withdraw your consent at any time, without affecting processing that took place before
Email info@seldenmast.com to use your rights. We will reply within one month, free of charge.
10. Complaints
If you are unhappy with how we handle your personal data, please contact us first. You also have the right to complain to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), www.imy.se, or to the data protection authority in the country where you live.
11. Changes to This Policy
We may update this policy. The latest version is always available on this page.
Last updated: 2026-10-20